How can we help?

Email customer.support@bgflowsystems.com. If the issue involves a specific Work Order, invoice, or sync, send its BG Flow reference number and the exact message shown on screen.

A company Owner or Admin can open Accounting, find QuickBooks Bridge, check connection health, reconnect an expired authorization, retry a supported temporary failure, or deliberately disconnect the company. Signing out of BG Flow does not disconnect QuickBooks.

BG Flow currently supports deliberate synchronization of eligible post-connection customers, the subscriber-selected Product or Service item, completed invoices, and original payments. Financial corrections that BG Flow marks unsupported must be reconciled using the immutable accounting export and QuickBooks rather than forced through the Bridge.

Use the password recovery option on the sign-in page if you forgot your password. Subscriber Owners and Admins can manage active employees, roles, and permitted Field access from People. BG Flow support may ask you to verify your identity and company authority before making account-level changes.